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Frequently Asked Questions

Last updated: March 9, 2026

Getting Started

What is Jaambo?

Jaambo is a cloud phone service that gives you a real phone number you can use entirely from your web browser. Make and receive calls, send texts, get voicemail with AI transcription — no SIM card or app download needed.

How does it work?

Sign up, pick a number from 40+ countries, and start calling. Calls use WebRTC (the same technology behind Google Meet and Zoom) for crystal-clear audio directly in your browser. SMS and voicemail work just like a regular phone.

What countries are supported?

We offer phone numbers from over 40 countries including the US, Canada, UK, Australia, Germany, France, India, Japan, Philippines, and many more. You can call any phone number worldwide.

Do I need to download an app?

No. Jaambo works entirely in your web browser — Chrome, Firefox, Safari, or Edge. No app, no extension, no plugin.

Numbers

How do I get a number?

After creating your account, choose your country and we'll show you available numbers. Pick one you like and it's active immediately.

How much does a number cost?

$5/month per number, billed monthly. This includes unlimited incoming calls, voicemail with AI transcription, and your personal call link.

Can I pick my area code?

Yes. When selecting a number, you can search by area code or city to find a number in your preferred region (subject to availability).

Can I have multiple numbers?

Yes. You can add as many numbers as you need, each billed at $5/month.

Can I port my existing number to Jaambo?

Number porting is supported for select carriers and countries. The process typically takes 5-15 business days. Contact support to start a port request.

Calls

How do calls work?

Outgoing and incoming calls use WebRTC, which streams audio directly through your browser with the OPUS codec, echo cancellation, and noise suppression. It's the same technology used by Google Meet and Zoom.

How much do calls cost?

Incoming calls are free. Outgoing call rates vary by destination — for example, US & Canada calls are $0.015/min, UK landlines $0.02/min, India $0.03/min. See our pricing page for full rates.

When does billing start on a call?

Billing only starts when the call connects — you're never charged for ringing or unanswered calls.

Can I make international calls?

Yes. You can call any phone number in the world. Rates vary by destination and are displayed before you dial.

What is a call link?

Your call link (jaambo.app/yourname) lets anyone call you from their browser with one click. They don't need a Jaambo account or any app — just a web browser.

Messages

Can I send and receive SMS?

Yes. Full SMS support is included with every number. Send and receive texts with real-time delivery.

Does Jaambo support MMS (picture messages)?

MMS support is available for US and Canadian numbers. You can send and receive images and media.

Can I receive verification codes?

Yes. Your Jaambo number works with most services that send SMS verification codes. However, some services may not support VoIP numbers for verification.

Voicemail

How does voicemail transcription work?

When you miss a call, the caller can leave a voicemail. We use Deepgram's AI speech-to-text to transcribe the message in seconds. You can read the transcript or listen to the audio recording.

Is voicemail transcription included?

Yes. AI voicemail transcription is included free with every number — no extra charge.

How long are voicemails stored?

Voicemail recordings and transcripts are stored as long as your account is active. You can delete individual voicemails at any time.

Billing

What payment methods do you accept?

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your service stays active until the end of the current billing period. Your number enters a 30-day grace period before being released.

Can I get a refund?

Monthly subscription fees are non-refundable. Unused call balance is refundable when you close your account.

Technical

Which browsers are supported?

Jaambo works in all modern browsers that support WebRTC: Chrome, Firefox, Safari (14+), and Edge. For the best experience, we recommend the latest version of Chrome.

Is there a mobile app?

Not yet. Jaambo currently works as a web app in your mobile browser. A dedicated mobile app is on our roadmap.

Is my data secure?

Yes. All data is encrypted in transit (TLS) and at rest. Voice calls are encrypted using WebRTC's built-in SRTP encryption. We use Supabase for secure data storage with row-level security.

Can Jaambo replace my regular phone?

Jaambo is designed as a secondary phone number or a primary number for cloud-first users. However, it does not support emergency calls (911/999/112), so you should always have access to a device that can reach emergency services.

Troubleshooting

I can't hear audio on calls

Make sure your browser has microphone permission for jaambo.app. Check that your system audio output is set correctly and your volume is up. Try refreshing the page. If the issue persists, try a different browser.

Calls aren't connecting

Ensure you have a stable internet connection. Some corporate firewalls or VPNs may block WebRTC traffic — try disabling your VPN or switching to a different network. Also verify that you have sufficient call balance for outgoing calls.

I'm not receiving SMS messages

SMS delivery depends on the sender's carrier. Some carriers may not deliver to VoIP numbers. If you're missing messages from a specific sender, ask them to verify they have the correct number.